Worldwide complimentary delivery for order of SGD150 (within Singapore for order of SGD50)

Frequently Asked Questions

 

Shopping FAQ

You can place your order online at our webpage, pearlylustre.com or visit us at Pearly Lustre Flagship Store, 313 Orchard Road, #01-22 Singapore 238895 to make your purchase, customization or servcing requirement.

Retail Locations:

1. Pearly Lustre Flagship Store
313@Somerset
313 Orchard Road, #01-22 Singapore 238895
Daily 11.00am to 9.00pm

2. Pearly Lustre @ Tangs
TANGS at Tang Plaza
310 Orchard Road Level 2, Singapore 238864
Daily 11.00am to 9.00pm

3. Pearly Lustre @ Design Orchard
Design Orchard
250 Orchard Road Level 1, Singapore 238905
Daily 11.00am to 8.00pm

4. Pearly Lustre @ Asian Civilisations Musesum
Asian Civilisations Museum Giftshop
1 Empress Place, Singapore 179555
Daily 10.00am to 7.00pm
Asian Civilisations Museum Collection

Ordering on our webpage is simple and safe. Once you have found the item you would like to purchase, click on the Add to Cart button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process when you will be asked for your payment information.

Pearly Lustre currently accepts all major credit cards, PayPal, PayNow, direct bank transfer and Pearly Lustre's gift cards.

For information on alternate payment methods, please contact our Customer Service at enquiry@pearlylustre.com.

Shipping & Returns FAQ

Our Shipping agents are Local Courier & DHL/Fedex.

SINGAPORE

Deliveries in Singapore will be provided by local courier to your doorstep within 3-5 working days.

(Complimentary standard shipping provided for purchases of SGD50 and above.)

A flat rate of SGD5 is applicable for purchases below SGD50.

If you need next-day delivery, please utilise Expedited Delivery with charges of SGD15.

INTERNATIONAL

Malaysia Zone 1: Johor, Kedah, Kuala Lumpur, Labuan, Negeri Sembilan, Penang, Perlis, Putrajaya, Selangor

Malaysia Zone 2: Kelantan, Pahang, Terengganu, Sabah, Sarawak

Australia Zone 1: Australian Capital Territory, New South Wales, Queensland

Australia Zone 2: Northern Territory, South Australia, Tasmania, Victoria

Global Zone 1 - Brunei, China, Hong Kong, Indonesia, Japan, Philippines, Taiwan, Thailand & most Asia location

Global Zone 2 - USA, Europe, United Kingdom, New Zealand, Canada

Global Zone 3 - Africa, South America, Rest of the World

(Complimentary free standard shipping provided for purchases of SGD150 and above.)

IMPORT DUTIES & TAXES

International deliveries may be subjected to import taxes & duties and additional delays due to custom inspection. As the recipient, you will be held responsible for all duties levied by your country. Pearly Lustre cannot accept returns for non payment of import duties once the shipment has been sent out.

TRACK YOUR ORDER

You will receive a shipping confirmation email once your order has been shipped with a tracking number. There will be a web link next to the tracking number to enable you to track your order with respective shipping agent.

Delivery times are estimated provided by shipping agents. Working days refers to Monday-Friday(excluding public holidays). Pearly Lustre cannot be held accountable for any shipping delays. 

DHL / Fedex:

DHL Shipment Tracking:https://www.dhl.com/sg-en/home/tracking.htmlFedex Shipment Tracking:https://www.fedex.com/en-sg/tracking.html

Pearly Lustre

Email:enquiry@pearlylustre.comCustomer Service: +65 893 893 01 (Monday - Sunday, 8:00am - 10:00pm)  

Return and Exchange Policy online purchases

Regular Price Product in new and original condition, unworn, unused, uncustomised, unadjusted and undamaged, and accompanied by the original Pearly Lustre packaging can be returned or exchanged:

- A monetary refund within 7 days from the date of receipt (inclusive of weekends and public holidays) or
- Exchange up to 14 days from the date of receipt.
- We will process your request within 5 business days, an email notification will be sent to customer, after receiving your products.
- Pearly Lustre is not responsible for the carrier fees for exchanges and returns.
- Customer chose preferred carrier with tracking services and insurances to secure the package, Pearly Lustre will not be responsible for any loss during the transportation.

- There is no return and exchange for discounted or promotion items
- Customised products are excluded from return and exchange policy.

- Ring size adjusted products are excluded from return and exchange policy.

- Used products are excluded from return and exchange policy

Exchange Policy on Retail Store Purchases

Regular Price Product in new and original condition, unworn, unused, uncustomised, unadjusted and undamaged, and accompanied by the original Pearly Lustre packaging can be exchanged:

- Exchanged within 14days from the date of receipt

- There is no exchange for discounted or promotion items
- Customised products are excluded from exchange policy.

- Ring size adjusted products are excluded from exchange policy.

- Used products are excluded from exchange policy

For any questions, do not hesitate to email us at enquiry@pearlylustre.com or contact our customer service online or contact number +65 893 893 01.

1. Email us at enquiry@pearlylustre.com to inform us that you wish to return/exchange product with the order number and product details.

2. Send the product to pearly lustre customer centre with the following information (a) Order number b) Contact person and contact number c) The details of the request), without those information, may cause a delay on the return and exchange process.
Return Address: Pearly Lustre Pte Ltd, Contact Number: +65 89389301 , 250 Orchard Road, #02-01, Singapore 238905

3 After receiving the return, our quality department will do an inspection and send an email notification on the inspection result within working days

4. Exchange and refund will be proceed within 5 working days if the product is in original good condition.

Care & Repair FAQ

CARE FOR PEARLS

Pearls are made naturally by the oyster or mussel. They can last a liftime (or more) if properly taken care of, without losing their shine or color intensity. After each wear, use pearly lustre silver polishing cloth to wipe your pearl jewelry as perspiration and body oil from the skin is acidic and may affect the pearl jewelry's lustre. Pearl jewelry may require restringing with regular use and over time. Pearly Lustre customer service: enquiry@pearlylustre.com

All Jewelry Accessories should be treated with care. Here are some tips to look after your items to ensure they continue to look good: Avoid exposure to water, perfume, hairspray, lotion and chemicals. Do not wear to sleep, bathe or during sporting activities. Clean after use with Pearly Lustre silver polishing cloth. Keep in the jewelry pouch provided or pearly lustre antioxidant bag to avoid scratches. Store in a dry area. Avoid hot & humid areas.

Should you notice the sparkle of the stones is dull or slight tarnish from regular wear, you may wash with mild hand soap with cold water or use professional jewelry cleaner to restore to its full sparkle. Use a soft toothbrush to reach the small corners to clean, if needed. 

General Silver Care 

Using Pearly Lustre’s silver polishing cloth, gently rub the silver several times. This will remove the tarnish and dullness, keeping your sterling silver like new.

Please note: chlorine and bleach accelerate tarnishing, and should be avoided. 

Storing Silver 

Once cleaned and polished, silver must be kept dry and properly stored.

Click Video: How to take care of my Pearly Lustre Jewelry?

Pearly Lustre has maintained the highest standards in design, materials and craftsmanship. With proper care, you can preserve the beauty of your Pearly Lustre jewelry and accessories for years to come.

As a valued client, we partner with you to keep your Pearly Lustre jewelry in top condition.

We are delighted to offer cleaning and repair for Pearly Lustre products.

Our services include:
1. Cleaning service, verification of the pearls & stones setting service, restringing service for all our jewelry.
2. Surface treatment service that will restore your jewelry to its original appearance.

We politely request that faulty or damaged items are returned to a PEARLY LUSTRE to be sent to our Repairs and Services Department for assessment. We would advise that you return to 250 Orchard Road, #02-01 Singapore 230905. However if this is inconvenient for you, we would advise you to contact our customer service for assistance.

Our customer service will be able to keep you up to date with the progress of your repair/replacement and the item will be returned to you when the assessment/repair is complete.

Please contact us through the following channels:

Email: enquiry@pearlylustre.com

Customer Service: +65 89389301 (Monday - Sunday, 9.00am - 5:00pm)  

Address: Pearly Lustre, Design Orchard, 250 Orchard Road, #02-01, Singapore 238905

Pearly Lustre provides a one (1) year warranty for manufacturer defect.  This warranty is international and applicable on all our products except accessories.

Customers with valid proof of purchase could enjoy our complimentary repair services however the warranty will not cover any mistreatments of the jewels for example: but are not limited to, surface scratches, missing components or any damages resulting from misuse and hence a repair fee will be occurred. 

Please contact us through the following channels:

Email: enquiry@pearlylustre.com

Customer Service: +65 89389301 (Daily 8:00am - 6:00pm)  

Address: Design Orchard, 250 Orchard Road, #02-01, Singapore 238905

Product FAQ

Yes, all our Pearls are authentic.

All our pearls are acquired through direct sources and inspected by our professional inspectors at each source to ensure authenticity.

Staffs are trained with Gemological Institute of America Inc. GIA.

We are also committed to provide full refund to you if any of our pearl is proven not genuine.

We pride ourselves as Pearl Specialist providing reliable and quality Pearls to all our customers.

Feel the temperature

Real pearls are cold to touch for the first couple of seconds before warming up against your skin.

Fake plastic pearls have the same temperature as the room temperature and you don’t feel the coolness when you touch them. However, fake ones that are made of glass beads can be cool to touch to start with. But it tends to take them longer to warm up against your skin than real pearls.

Look for tiny irregularities

Real pearls are only rarely "perfect". Usually, they'll have small blemishes or irregularities in their shape. In a real pearls, you can always see very tiny differences between them, even when they are top quality and well matched.

If the pearls are completely perfect and identical in terms of shape, size, colour and surface characteristics, they are probably fake.

Examine the colour 

Real pearls often have an overtone, a translucent colour that appears on the outer surface of a pearl. It is especially noticeable among fine quality pearls. You’ll see a hint of pink, green over the main pearl colour.

If you notice the pearls have only one uniform colour and are lack of depth, they are likely to be fake. But it’s worth noting that some real pearls have no overtone either.

Observe the shape

Most real pearls are rarely round. In general, round pearls command a higher price than pearls of other shapes. But even with a strand of real pearl necklace that is perfectly round, you can still see some slight differences in their pearl shapes.

So whatever the pearl shape, if you find them completely identical, it’s probably a sign that they’re made by machines.

Rub the pearls to check surface feel

Real pearls have textured surface due to their layered nacre structure. So when you rub the pearls lightly against each other or on your front teeth, you feel a little gritty. Fake or imitation pearls, however, usually feel smooth or glassy.

Check drill holes

In imitation pearls, you can often see flakes or chipped coating around the drill holes that will eventually peel off.

*At Pearly Lustre, we DO NOT sell imitation or fake pearls. All of our pearls are either freshwater or saltwater cultured pearls from environmentally sustainable farms around the world.

Our Freshwater pearls are from China and Japan.

Our Saltwater pearls are originate from places such as Thailand, Australia, Indonesia, Tahiti and Philippines.

Our Akoya pearls are grown in Japan as well as China and Vietnam, are among the most popular and high-quality varieties of saltwater pearls, prized for their superior lustre and nearly ideal round shape.

Our Elegant, WonderLand and New Yorker series are all made of sterling silver 925 with gold plated or 18k Gold while our Passion for Life series is a mixture of various metals.

No, it will not.

Please refer to our Care & Repair FAQ on ways to protect your jewelry.

Our items are made using gold-plated sterling silver or gold. If it tarnishes or loses its shine over a period of time, please use the silver polishing cloth provided by us to clean and polish the jewelry to have it as good as new again.

Please refer to our Care & Repair FAQ on ways to protect your jewelry.

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