SHIPPING RATES &
DELIVERY
Our shipping agents are DHL & Fedex.
SINGAPORE
Deliveries in Singapore will be provided by local courier to
your doorstep within 3-5 working days.
Complimentary FREE SHIPPING is provided with purchases of
S$50 and above.
A flat rate of S$5 is applicable for purchases below S$50. If
you need next day delivery, please utilise Expedited Delivery with
charges of S$25.
INTERNATIONAL
International shipping is provided by DHL/Fedex to the countries
listed in the 7 zones below.
Global Group 1: Complimentary free
standard shipping above SGD200 purchased
Malaysia Zone 1:
Johor, Kedah, Kuala Lumpur, Labuan, Negeri Sembilan, Penang, Perlis, Putrajaya, Selangor (5-7days, S$20)
Global Group 2: Complimentary free
standard shipping above SGD400 purchased
Malaysia Zone 2:
Kelantan, Pahang, Terengganu, Sabah, Sarawak (5-7days, S$40)
Australia Zone 1:
Australian Capital Territory, New South Wales, Queensland (5-7days, S$30)
Australia Zone 2:
Northern Territory, South Australia, Tasmania, Victoria (7-10days, S$55)
International Zone 1 -
Brunei, China, Hong Kong, Indonesia, Japan, Philippines, Taiwan, Thailand (5-7days, S$30)
International Zone 2 -
USA, Europe, United Kingdom, New Zealand, Canada (7-10days, S$50)
International Zone 3 -
Mexico, Saudi Arabia, South Africa, UAE, Africa, Middle East, South America, Rest of the World (7-14days, S$60)
Delivery times are estimated provided by shipping agents.
Working days refers to Monday-Friday (excluding public holidays).
Pearly Lustre cannot be held accountable for any shipping
delays.
IMPORT TAX & DUTIES
International deliveries may be subjected to import tax and
duties and additional delays due to custom inspection. As the recipient, you
will be held responsible for all duties levied by your country. Pearly Lustre
cannot accept returns for non payment of import duties once the shipment has
been sent out.
TRACK YOUR ORDER
You will receive a shipping confirmation email once your order
has been shipped with a tracking number. There will be a web link next to the
tracking number to enable you to track your order with respective shipping
agent.
Delivery times are estimated provided by shipping agents.
Working days refers to Monday-Friday(excluding public holidays). Pearly Lustre
cannot be held accountable for any shipping delays.
DHL / Fedex:
DHL
Shipment Tracking:
https://www.dhl.com/sg-en/home/tracking.html
Fedex
Shipment Tracking:
https://www.fedex.com/en-sg/tracking.html
Pearly Lustre
Email: enquiry@pearlylustre.com
Customer
Service: +65 89389 01 (Monday - Sunday, 8:00am - 10:00pm)