Shipping Policy

SHIPPING RATES & DELIVERY

Our shipping agents are Fedex.

SINGAPORE

Deliveries in Singapore will be provided by local courier to your doorstep within 3 - 7 working days.

Complimentary FREE SHIPPING is provided with purchases of S$60 and above.

A flat rate of S$5 is applicable for purchases below S$60. If you need next working day delivery, please utilise Expedited Delivery with charges of S$25. 

INTERNATIONAL

International shipping is provided by DHL/Fedex to the countries listed in the 8 zones below.

Global Group 1: Complimentary free standard shipping above SGD200 purchased

  • Malaysia Zone 1: Johor, Kedah, Kuala Lumpur, Labuan, Negeri Sembilan, Penang, Perlis, Putrajaya, Selangor
  • Malaysia Zone 2: Kelantan, Pahang, Perak, Terengganu, Sabah, Sarawak
  • Asia Zone 1: Hong Kong, Taiwan

Global Group 2: Complimentary free standard shipping above SGD400 purchased

  • Australia Zone 1: Australian Capital Territory, New South Wales, Queensland
  • Australia Zone 2: Northern Territory, South Australia, Tasmania, Victoria
  • International Zone 1 - Brunei, China, Indonesia, Japan, Philippines, Thailand
  • International Zone 2 - USA, Europe, United Kingdom, New Zealand, Canada
  • International Zone 3 - Mexico, Saudi Arabia, South Africa, UAE, Africa, Middle East, South America, Rest of the World

The following shipping rates will otherwise apply below minimum purchased:

Zone

Standard Shipment Duration (Working Days)

DHL/Fedex

DHL/Fedex Duration (working days)

Malaysia 1

5-8

S$20

3-6

Hong Kong & Taiwan

5-8 S$20 3-6

Malaysia 2

5-8

S$40

3-6

Australia 1

7-10

S$30

4-7

Australia 2

7-10

S$55

4-7

International Zone 1

5-8

S$30

4-7

International Zone 2

7-10

S$50

4-7

International Zone 3

7-14

S$60

4-7

Delivery times are estimated provided by shipping agents. Working days refers to Monday-Friday (excluding public holidays).

Pearly Lustre cannot be held accountable for any shipping delays.

IMPORT TAX & DUTIES

International deliveries may be subjected to import tax and duties and additional delays due to custom inspection. As the recipient, you will be held responsible for all duties levied by your country. Pearly Lustre cannot accept returns for non payment of import duties once the shipment has been sent out.

TRACK YOUR ORDER

You will receive a shipping confirmation email once your order has been shipped with a tracking number. There will be a web link next to the tracking number to enable you to track your order with respective shipping agent.

Delivery times are estimated provided by shipping agents. Working days refers to Monday-Friday(excluding public holidays). Pearly Lustre cannot be held accountable for any shipping delays. 

Fedex:

Pearly Lustre