How do I make RETURNS & EXCHANGES?
At Pearly Lustre, our dedicated staff always hope our clients are delighted with their online purchases. However, should you have a change of mind upon receiving your order, or you are not satisfied with the workmanship or finish of any item, you may return the piece to us within 7 days from the date of the arrival of your order.
All jewelry items must be returned in an unused condition and in the original packaging. Returns that are not in original condition, or arrive outside of the stipulated time frame cannot be accepted. We are not able to offer refunds for online purchases but we offer exchanges for the item/s returned.
The price for the new replacement item must be of the same value or higher than the exchanged item. Please notify us promptly by email at email@example.com of your intention to return any item/s for exchange and provide your name, contact and order/invoice number.
The quality of all of our products is carefully checked before packing to ensure it is in the best condition. Should you receive a product that is not in perfect condition, please email us immediately, at firstname.lastname@example.org with photographs of the product and a description of the problem, together with your contact details within 7 days of receiving your order.
Products are classified as having defects if they are received with damage incurred during shipment or due to a manufacturing fault. Items must be returned unused and in their original packaging. Please ensure the items are properly packed to avoid further damage during return shipment. Returned goods are your responsibility until we have received them. Shipping costs for returns and exchanges are the responsibility of the client.
Pearly Lustre reserves the right to refuse any return which is not in its original condition, except for products that have been received by the client with damage incurred during its initial shipment.